Created with passion. Refined by experience.

Shipping & Delivery

When will my order ship?

We ship orders Monday to Friday excluding holidays. We generally ship orders in 1-2 business days. If for some reason your order will take longer than 3 business days to ship we will contact you.

When can I expect my order to arrive?

Delivery times vary from region to region and by shipping method chosen. USA and European orders will ship from Lynden Washington. Canadian orders will ship from Langley British Columbia.

What countries does Redline K-9 ship to?

We are currently able to ship to customers in Canada, The United States and most of the European Union. If we do not ship to your region please check one of our authorized Redline K-9 dealers.

We are unable to ship to Australia.

What carrier(s) do you ship with?

We currently ship with Canada Post, FedEx®, USPS® and UPS®.

Is my shipment insured?

All packages are insured through their respective carriers.

Does Redline K-9 ship to millitary addresses?

Yes we can ship packages to APO millitary addresses but we may need to use an alternative carrier. If we have to use an alternative carrier, your package may be delayed.

Does Redline K-9 ship to freight forwarders?

Yes we can ship packages to freight forwarders. Please note that our responsibility for a package ends when the package is delivered to the freight forwarder.

List of shipping holidays that may cause delays
Canada:
  • New Year's Day
  • Family Day
  • Good Friday
  • Easter Monday
  • Victoria Day
  • Easter Monday
  • Canada Day
  • BC Day
  • Labour Day
  • Thanksgiving Day
  • Remembrance Day
  • Christmas
  • Boxing Day Day
USA:
  • New Year's Day
  • Martin Luther King Jr. Birthday
  • Washington's Birthday
  • Memorial Day
  • Independence Day
  • Labor Day
  • Columbus Day
  • Veterans Day
  • Thanksgiving Day
  • Christmas Day
How much tax will I be charged?

All applicable taxes will be charged based on the country or region that the order is being shipped to.

How much duty will I be charged?

USA orders will ship from within the United States and should not incur any duties.

Canadian orders will ship from within Canada and should not incur any duties.

European Union orders may incur additional duties. Please consult The European Commission for further details.

STILL CAN'T FIND WHAT YOU'RE LOOKING FOR?

Are you still unable to find what you are looking for in the customer support center? No problem, we're here to help! One of our Customer Service Representative will be happy to assist you.

Call Customer Support

1-888-856-2076

Available: 9am-5pm, Mon-Fri PST

Use Our Contact Form

Typical response time is 1-2 business days.